Delta State Head of Civil Service, Dr Mininim Oseji, says the service is set for a major overhaul of performance management next year, with the introduction of structured assessments, mentoring programes and unannounced “mystery client” visits to government offices amongst other innovations to improve services.
Speaking to newsmen in Asaba, Dr Oseji said the reforms, due to be rolled out across all ministries, departments and agencies (MDAs) from January 2026, would include regular feedback sessions and rigorous monitoring designed to identify both high performers and areas requiring improvement.
‘For the first time, undercover evaluators posing as ordinary citizens will test frontline service delivery, providing objective data on waiting times, staff courtesy and procedural efficiency.”
“Outstanding officers will receive public recognition, while persistent underperformance will trigger targeted interventions.”
“The goal is to unearth hidden talent and ensure every public servant is fully aligned with Governor Sheriff Oborevwori’s agenda for a responsive, citizen-centred administration,” Dr Oseji said.
She added that the initiative forms part of a broader drive to raise professional standards and eliminate complacency in a service often criticised for bureaucratic delays and uneven quality.
Further measures, including enhanced training and possible disciplinary action for repeated lapses, will be phased in throughout 2026 to embed the changes.
The announcement comes amid growing calls across Nigeria for greater accountability in the public sector, as state governments across the nation grapple with limited resources and rising citizen expectations amidst economic fluctuations.
Read also: Delta Govt Hosts Sensitisation Workshop to Strengthen WASH Services
